Howling Entertainment CEO Apologizes After Ren’s Fan Messaging Exchange

Howling Entertainment CEO Go Yoon Young issued an apology on October 12 after CHASER member Ren faced criticism over an exchange with a fan on a paid subscription messaging service. The fan had expressed disappointment that Ren appeared late, saying they had been waiting. Ren reportedly responded with irritation while explaining that he had logged in after finishing work. The exchange later became public and prompted backlash over his tone toward a fan using the service.

Go apologized to fans who felt hurt or disappointed by Ren’s words and actions. The CEO also said the company recognized its responsibility for how artists communicate with supporters and acknowledged that its management and guidance had not been sufficient. Howling Entertainment said it would strengthen internal training and supervision, with the aim of preventing similar incidents and rebuilding fans’ trust.

CHASER is a five-member boy group that debuted in February with its first single, “Sweet Like Sugar.” The group is still establishing its presence in the K-pop industry. The incident and the agency’s response have brought attention to the importance of fan relationships for a rookie act, though the source does not detail any further response from Ren.